Where is my order? / Shipping Information

At this time Custom Carts can only ship parts & accessories shown on our online store - anything not listed/shown may be available to order as pick up only from one of our 2 locations in Ontario.


ONLINE ORDERS: Please ensure all the parts you are ordering are correct prior to finalizing your online order.
Please note that shipping times may vary on location - in-stock items are shipped within 3-4 business days of receiving your order. An email will be sent to the email address provided with the tracking information once the package has left our Trenton Ontario warehouse.
We will notify you via email if there will be any delays. Online inventory NOT NECESSARILY live inventory.

We will notify you via email if there will be any excessive delay.   
UPS SHIPPING:
 Applies only within Canada, however does not include Yukon, Northwest Territories and Nunavut. Shipping applies to standard shipping method only.
Customcarts.ca uses third party UPS for all shipping needs. Should any damage incur on the parcel in transit - the customer must file a damage claim with UPS (www.ups.com)  and also give us a call.

EXTENDED AREA SURCHARGE: A minimum additional charge of $11.50 may be applied to your order as based on the address entered if it is being delivered in an UPS extended area. This surcharge is applied for deliveries to an area beyond UPS extended areas, which are less accessible for pickups and deliveries.***Remote rural locations may have a greater surcharge or service unavailable. If delivery service unavailable we can look into delivery at your closest UPS pick up location. 
 

ADDITIONAL HANDLING / OVERSIZE ITEMS: Due to the additional handling required to process and ship oversize and/or overweight packages (i.e. SEAT KITS), orders containing items that must ship in oversize and/or overweight packaging are subject to an additional handling charge that is calculated at checkout. 

GOLF CARTS 

We do not ship/deliver golf carts. In past we have had customers in other provinces purchase golf carts - pick up/delivery is full customer responsibility.