Where is my order? / Shipping Information

At this time Custom Carts can only ship parts & accessories shown on our online store - anything not listed/shown may be available to order as pick up only from any of our 4 locations in Ontario.


ONLINE ORDERS: Please ensure all the parts you are ordering are correct prior to finalizing your online order.
Please note that shipping times may vary on location - in-stock items are shipped within 3-4 business days of receiving your order. An email will be sent to the email address provided with the tracking information once the package has left our Trenton Ontario warehouse.
We will notify you via email if there will be any delays. Online inventory NOT NECESSARILY live inventory.


FREE SHIPPING:
Free Shipping on orders over $99 is before taxes and after any promotional discounts. Applies only within Canada, however does not include Yukon, Northwest Territories and Nunavut. Free shipping applies to standard shipping method (least expensive method) The customer may choose to upgrade- and pay the difference to the upgrade.
Customcarts.ca uses third party UPS for all shipping needs. Should any damage incur on the parcel in transit - the customer must file a damage claim with UPS (www.ups.com)  and also give us a call. Larger items will require a signature upon delivery. Free shipping does not apply to replacement items.

EXTENDED AREA SURCHARGE: An additional charge of $11.50 may be applied to your order as based on the address entered if it is being delivered in an UPS extended area. This surcharge is applied for deliveries to an area beyond UPS extended areas, which are less accessible for pickups and deliveries.***Remote rural locations may have a greater surcharge or service unavailable. If delivery service unavailable we can look into delivery at your closest UPS pick up location. Please call the parts department 1-888-965-1837
 

FLAT RATE SHIPPING - ORDERS UNDER $99
Flat rate shipping of $14.99 for all orders $1-$98

Available across Canada with the exception of North West Territories and Yukon. **Depending on address extended area surcharge may apply.

 

GOLF CARTS 

We do not ship/deliver golf carts outside our delivery area, in past we have had customers in other provinces purchase golf carts - pick up/delivery is full customer responsibility.