Most parts area warrantied against manufacturer defects for 30 days from date of purchase. Due to the seasonal nature of this industry, exceptions may sometimes apply - this is at the discretion of the dealer. All warranty claims are subject to manufacturers approval. All items may have to be returned to manufacturer for approval, and replacement product is issued after manufactured releases claim. Custom Carts.ca is not responsible for any downtime during shipping or manufacturers approval process.
Any part which is deemed to show evidence of being used or installed contrary to
manufacturers instructions, and / or been subject to improper handling, packaging or return shipping by the customer, will not be eligible for exchange or warranty consideration.
Warranty does not extend to replacement items. Warranty does not extend to labour or installation charges. Custom Carts.ca does not cover any shipping costs related to warranty items, these are the responsibility of the consumer.
THERE IS NO WARRANTY ON ELECTRICAL ITEMS, TIRES AND PERFORMANCE PARTS - As stated by the manufacturer.
There is NO warranty on clear out or clearance items.
RETURNS POLICY ON PARTS AND ACCESSORIES:
Our easy return policy is 10 days from date of receiving product. If you are not 100% satisfied with our products, just return the part to us in NEW, UNUSED, UNINSTALLED condition. In factory packaging.
Before returning any product - please call 1-877-965-1837 for a RETURN AUTHORIZATION NUMBER. When calling please have your invoice information. Returns must be accompanied by original invoice. Returned items must be in unused, re-salable condition, and in its original packaging. IE not installed. Any markings from installation will not be accepted. Returns must be accepted at CustomCarts.ca within 7 days of receiving a return authorization number. All returns are subject to approval - and may be subject to a restocking charge. Returns must be shipped pre-paid. Any returns shipped COD will NOT be accepted.
THERE IS NO RETURN ON SPECIAL ORDER ITEMS
The following items are non-returnable:
Electrical components • Performance parts • Special order items • Clearance or close out items. • Custom Seat Covers
All unclaimed, or refused COD parcels will be subject to a service charge equal to twice the shipping charge amount (to cover the shipping both ways)
Returns for credit will be assessed the value of what the actual shipping cost would have been and that will be deducted from the return amount. (Free shipping does not apply to returns, you will be charged back)
REPLACEMENT ITEMS ARE NOT COVERED BY FREE SHIPPING POLICY
We do our best to ensure accuracy; however, errors may occur in our pricing or
specifications. We are not responsible for printing or typographical errors.
PRICES MAY CHANGE WITHOUT NOTICE
Please call for more information.
Free freight applies only within Canada, however does not include Yukon, Northwest Territories and Nunavut. Free shipping applies to standard shipping method (least expensive method) The customer may choose to upgrade- and pay the difference to the upgrade.
On some items- or to some locations- there may be applied a surcharge to the free freight. Every attempt will be made by Custom Carts.ca to package items in such a way as to avoid extra charges. 90% of our sales enjoy the added benefit of our free freight program- as 95% of our items are shipped within that program when the order is over $99.00.
Over sized or overweight such as utility boxes MAY incur this additional charge.
Call out store 9-5 EST Monday to Friday 1 (888) 286-9411
Online: customcarts.ca - shop online - fast, easy, open 24 hours a day.
Orders may be paid using VISA, MASTER CARD for offline processing - PayPal is also accepted on the web store.
You may also choose to mail or courier a bank draft to our location prior to shipment. You will be charged your provincial tax rate for your order.
Please ensure we have a daytime number to contact you or a valid email address in the event of any issues or questions with regards to your order.
All of our pricing is in Canadian dollars. Due to the fluctuating currency markets- we have finally been forced make some adjustments to our pricing. CustomCarts.ca will do our very best to keep prices consistent.